Step 1: Take your vehicle to a licensed repair facility
Bring the vehicle to a licensed repair facility in the U.S. That can be the selling dealership when practical, or another licensed repair facility you trust.
Claims process
How the claims process works.
When your vehicle needs repair, the process should feel clear. DriveOn is designed to make that easier to understand before you ever need to use it.
Step by step
The claims path from diagnosis to approved repair.
Step 2: The shop diagnoses the problem
The repair facility identifies the failed component or condition and prepares the repair estimate.
Step 3: The repair facility contacts the claims line
Before major repair work begins, the repair facility should contact the claims line for authorization. That is normal. It is exactly how the process is supposed to work.
Step 4: The repair is reviewed against the contract
The claim is reviewed against the contract terms, vehicle eligibility, maintenance requirements where relevant, exclusions, and the claim circumstances.
Step 5: Approved repairs move forward
Straightforward covered repairs are often authorized quickly. Some expensive or unclear claims may require an inspection or additional review.
Step 6: Payment typically goes to the repair facility
Approved repairs typically follow direct-payment norms to the repair facility, so the customer is not usually fronting the full repair cost aside from any contract deductible.
What if the vehicle is not drivable?
Roadside assistance helps move the next step forward.
If the vehicle is not drivable because of a breakdown, roadside assistance can help tow it to a repair facility.
What if a repair happens after hours?
Emergency reimbursement may be considered in limited cases.
Out-of-hours emergency repairs may be considered for reimbursement when immediate action was warranted and proper documentation, receipts, and retained parts are available. The repair still has to fit the contract terms and claim facts.
Important claim reminders
- Get authorization before major repair work begins
- Keep maintenance records when possible
- Routine maintenance is not the same as breakdown coverage
- Manufacturer warranty or recall overlap should be handled through the manufacturer first where applicable
The right expectation
Claims confidence, not claim certainty.
DriveOn is built around clearer coverage, clearer exclusions, and a process designed to work in the real world. It does not mean every repair is automatically approved.